Get in touch
Please get in touch with us using the details below, our offices are open Monday to Friday 09:00 to 17:00
Telephone +44 (0)1702 543100
+44 (0)1702 543800
Post STS Group
Main Road, Hawkwell
Swiss Time Services Group receives watches by courier and post from both retailers and private customers. We provide peace of mind by acknowledging receipt of your watch by email or telephone once your watch is logged on our system. Alternatively, customers can bring their watches in to us personally and enjoy our one-to-one service with a senior technician.
All watches which are logged on our system receive a unique reference number and once entered all watches have a photograph taken of the front and rear of the watch to record the watches condition at receipt.
How to send your watch
For customers that are unable to personally deliver their watch, the safest and most secure way of sending your watch to us is by courier or Royal Mail. We would recommend that you wrap your watch in a protective layer of bubble wrap or similar material, before placing your watch inside a box and in a security bag and making sure it is insured for the correct value. Please also enclose a covering letter showing your name, full address and detailing the work you want us to carry out.
When returning watches unless otherwise instructed we will use Royal Mail Special Delivery which you are able to track through the online service using the unique parcel reference.
Watches being sent from outside the UK must have both the inbound and return shipping organised by the customer and STS Group advised in advance of shipping.
Book a Tour
Tours of our facilities remain suspended at the moment due to the Covid-19 virus to ensure the safety of our team and you our customers. We will advise further on our website when this service resumes.