Ball Watch Company Service

Swisstec is the official UK Service Centre for Ball Watch Company. Our factory trained watchmakers can undertake work on both current and vintage Ball Watches. We provide a comprehensive range of maintenance options, from a simple water resistance test and regulation to a complete service on a mechanical world timer chronograph.

All watches which are serviced are returned with a two year warranty.

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We also undertake case and bracelet refinishing according to Ball Watch Company specification in our dedicated polishing department.

The Ball Watch Company recommended service interval is 3 to 5 years. However, if the watch is suitable for swimming and diving and is used in water they also recommend the water resistance of the watch is tested on an annual basis.

A brief history of Ball Watch Company.

The main servicing procedure

  • A Complete Service involves the watchmaker checking the watch’s functions, diagnosing the cause of any faults.
  • The complete dismantling of the movement with the correction of any faults and replacement of any damaged / worn parts.
  • All parts are then cleaned in a series of ultrasonic chemical baths which removes all the old oil, grease and dirt.
  • While the movement is being cleaned the case will be completely broken down (case back, bezel, crystal,pushers etc. removed) and, having removed all the seals and gaskets, refinished and cleaned in large ultrasonic tanks.
  • Once the case is clean it is reassembled with new seals and gaskets, which are lubricated as required with special greases. The case is now ready to receive the cleaned movement.
  • The cleaned movement and pristine components are systematically reassembled and lubricated using up to 8 different fine synthetic oils and greases, before having the dial and hands refitted.
  • The watchmaker will now reset the clean movement with the dial and hands mounted into the watch case ensuring there are no hairs or dust in the case and recheck the watch regulation on the timing machine.
  • Once the case is closed the watch is then tested for water resistance and the final aesthetic, timekeeping and power reserve checks are made to ensure the watch is performing correctly.

Battery service

  • The watch is opened and electronic components checked using specific testing equipment.
  • Replacement of the battery and gaskets as appropriate to the watch model.
  • Tested for water resistance. Final aesthetic and timekeeping checks to ensure the watch is performing correctly.


We will rectify any defects arising from any service provided by us provided you report such defects to us as soon as reasonably possible. In respect of a partial repair we provide a 12 month warranty and in respect of a full service, a 24 month warranty. We reserve the right to invalidate the warranty if repairs are performed by persons not authorised by us to take such action. Provision of the warranty will be free of charge. We will decide in our absolute discretion whether provision of the warranty will be in the form of a repair or the replacement of a part of the watch. Evidence of purchase must be provided and any replaced parts pass into our ownership. Limit of warranty. The provision of services under warranty neither extends the terms of the warrant nor sets in motion a new warranty period.

The provisions of this warranty do not extend to defects caused by general wear and tear, accident, negligence or lack of care; or component parts that are expected to require periodic replacement.


I now have my watch back and can I say what an incredible service you guys offer! From start to finish it was easy and comfortable, pricing was great and the packaging is second to none. Thank you very much, I will be using you again in the future and letting friends know about your service.

Mr Pope

I am happy to inform that Your service on my vintage Venus watch with Tissot movement was of great success – it is ticking along in great style – thank You for job well done.

Terje Nonstad , Stjordal, Norway

I have received my Breitling today, and am over the moon, this is the first time I’ve had one of my watches serviced, and just want to say the whole experience from start to finish has been amazing, so thank you very much to you and all involved with the service of my watch.2823

Lee Govier , Suffolk

I wanted to say how pleased I am, my Ball watch looks nothing short of  stunning. You were a joy to deal with, it was seamless. Not only that, but you achieved all this in a far shorter time than your original estimate. I would recommend you and your Company without hesitation! 

Mr Beardsell , UK

Thank you to the team for the servicing and refurbishing of my fathers' Omega watch. The accuracy is well within original factory tolerance and refurbishment makes it look as good as new. Thank you also for the tour of your workshops when I collected my watch.

Tom Tuling

Thank you for my watch refurbishment. I cannot express how pleased I am with the end result. Please pass on my thanks to the technicians and everyone involved in restoring my watch to it’s former glory. You are a truly expert professional service from start to finish that I would have no hesitation in recommending to others.

Mr Copas

Ball pricing guide 2019

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Brief history of Ball Watch Company Service

Webster Clay Ball was a jeweller and watchmaker who after a two-year apprenticeship, settled in Cleveland, Ohio. In 1891 there was a collision between two trains at Kipton, Ohio, which occurred because the watch of the engineer on one of the trains had stopped.

The Ohio railway officials commissioned Mr Ball as their Chief Time Inspector and asked him to establish timekeeping and reliability standards as well as a rigorous testing and maintenance program for railway chronometers being used on their railway. He established strict guidelines for the manufacturing of reliable precision pocket watches whose testing included parameters for magnetic resistance, timekeeping, isochronism, power reserve and a standard dial layout.

Each pocket watch also had a full written service record documenting the results after each regular inspection. Ball went on to produce the first wrist watches which were allowed to be used on the railway, initially using a Swiss manual-winding movement however these were quickly replaced by the first American made wrist watches which were produced by Elgin.

Ball remained family owned by Webster Clay’s direct descendants until the 1990’s when the right to use the name was sold and the Ball Watch Company moved to La Chaux-de-Fonds, Switzerland. The new company continues his tradition for exacting standards, using Swiss-made (primarily ETA) movements and making robust watches, some even for some small railway companies.

Innovation remains an important part of the companies DNA and they were among the first to integrate a micro gas light technology into their dials and hands. This technology ensures the dial and hands are clearly illuminated in low light or the dark with very little degradation for 25 years, which was an advance on tritium and other luminous products used in the past.