William Wood Service

Swiss Time is an officially approved service centre for William Wood watches. Our Swiss trained watchmakers can undertake work on all models. We provide a comprehensive range of maintenance options for your William Wood watch from a simple battery service to a complete service on a mechanical chronograph.

All William Wood watches which are serviced by Swiss Time are returned with a two-year warranty.

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Quality Swiss
watch repair
since 1993

When they set out on their journey in 2017 they had one goal in mind. To build outstanding, unique watches, honouring the founders grandfather’s legacy, that represent firefighters and first responders around the world. They never knew how far this journey would take them.

Today, William Wood are one of the top independent watchmakers in Great Britain, have donated over $250,000 to firefighting charities, and are stocked with some of the world's leading watch retailers such as Watches of Switzerland Group.

A brief history of William Wood.
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The main servicing procedure

  • A Complete Service involves the watchmaker checking the watch’s functions, diagnosing the cause of any faults.
  • Once the case is clean it is reassembled with new seals and gaskets, which are lubricated as required with special greases. The case is now ready to receive the cleaned movement.
  • All parts are then cleaned in a series of ultrasonic chemical baths which removes all the old oil, grease and dirt.
  • While the movement is being cleaned the case will be completely broken down (case back, bezel, crystal, pushers etc. removed) and, having removed all the seals and gaskets, refinished and cleaned in large ultrasonic tanks.
  • Once the case is clean it is reassembled with new seals and gaskets, which are lubricated as required with special greases. The case is now ready to receive the cleaned movement.
  • The cleaned movement and pristine components are systematically reassembled and lubricated using up to 8 different fine synthetic oils and greases, before having the dial and hands refitted.
  • The watchmaker will now reset the clean movement with the dial and hands mounted into the watch case ensuring there are no hairs or dust in the case and recheck the watch regulation on the timing machine.
  • Once the case is closed the watch is then tested for water resistance and the final aesthetic, timekeeping and power reserve checks are made to ensure the watch is performing correctly.

Battery service

  • The watch is opened and electronic components checked using specific testing equipment.
  • Replacement of the battery and gaskets as appropriate to the watch model.
  • Tested for water resistance. Final aesthetic and timekeeping checks to ensure the watch is performing correctly.

Warranty

We will rectify any defects arising from any service provided by us provided you report such defects to us as soon as reasonably possible. In respect of a partial repair we provide a 12 month warranty and in respect of a full service, a 24 month warranty. We reserve the right to invalidate the warranty if repairs are performed by persons not authorised by us to take such action. Provision of the warranty will be free of charge. We will decide in our absolute discretion whether provision of the warranty will be in the form of a repair or the replacement of a part of the watch. Evidence of purchase must be provided and any replaced parts pass into our ownership. Limit of warranty. The provision of services under warranty neither extends the terms of the warrant nor sets in motion a new warranty period.

The provisions of this warranty do not extend to defects caused by general wear and tear, accident, negligence or lack of care; or component parts that are expected to require periodic replacement.

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I wanted to say how pleased I am, my Ball watch looks nothing short of  stunning. You were a joy to deal with, it was seamless. Not only that, but you achieved all this in a far shorter time than your original estimate. I would recommend you and your Company without hesitation! 

Mr Beardsell , UK

I am happy to inform that Your service on my vintage Venus watch with Tissot movement was of great success – it is ticking along in great style – thank You for job well done.

Terje Nonstad , Stjordal, Norway

I have received my Breitling today, and am over the moon, this is the first time I’ve had one of my watches serviced, and just want to say the whole experience from start to finish has been amazing, so thank you very much to you and all involved with the service of my watch.2823

Lee Govier , Suffolk

I now have my watch back and can I say what an incredible service you guys offer! From start to finish it was easy and comfortable, pricing was great and the packaging is second to none. Thank you very much, I will be using you again in the future and letting friends know about your service.

Mr Pope

Thank you to the team for the servicing and refurbishing of my fathers' Omega watch. The accuracy is well within original factory tolerance and refurbishment makes it look as good as new. Thank you also for the tour of your workshops when I collected my watch.

Tom Tuling

Thank you for my watch refurbishment. I cannot express how pleased I am with the end result. Please pass on my thanks to the technicians and everyone involved in restoring my watch to it’s former glory. You are a truly expert professional service from start to finish that I would have no hesitation in recommending to others.

Mr Copas

Cartier pricing guide 2018

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Brief history of William Wood Service

William Wood was the name of the Founder’s late grandfather. He served in the British Fire Service for over 25 years, winning commendations for his acts of bravery. He was stationed at Pilgrim Street for the Newcastle & Gateshead Fire Brigade on the Blue Watch. He passed away in 2009 but his legacy lives on in their watches.

Their Founder, Jonny looked up to his grandfather as a charismatic, loving and strong character. He knew that building his lifelong career around him would get him out of bed every morning ready to take on the world. Each watch they make has his grandfather’s legacy beating through each component and is a tribute to all firefighters past or present who are our everyday heroes.

Their iconic logo represents the side profile of a 1920’s British firefighter’s helmet. It signifies heroism and bravery and they are proud to have it located on the watch dials and crowns for the world to see and appreciate.

Whether it’s melting down an original 1920’s British brass firefighter’s helmet and placing it in the back of our Chivalrous Collection or using blue upcycled fire hose from their Founder’s grandfather’s fire region of Tyne and Wear. Every single William Wood watch has real British firefighting history beating through every component.