Just like a good watch we are the sum of our parts, with every member of our team utilising their unique skills and talents to produce the first-class service we provide and making the STS Group the success we are today.See current vacancies
Our management team
Tony CoeManaging Director
Tony Coe has had a passion for repairing watches going back to his school days. His first full-time job after leaving school was as an apprentice at an Omega service centre close to where he lived in Essex. A short while after completing his apprenticeship Tony found himself running another Omega service centre based in Leicester at the age of 19. Nine years after marrying Jacqui in 1984 they formed a company together called Swiss Time Services. Over 25 years later they now have more than 35 staff working for the company, with plans to expand further still in the future.
“Having had the opportunity to work on some of the world’s finest watch brands has been challenging at times, but also very rewarding. Swiss Time Services has grown into one of the largest independent watch service centres in the UK. However, this has only been made possible due to the ongoing investment in equipment and the people we employ. Our hub of talent and expertise from our management, technical and administration teams are second to none. The purchase of Stonebridge House in 2009 has given us the opportunity to grow the business at a manageable pace. Our latest project has been to set up a new department for the training of apprentices which will ensure a steady flow of watchmakers for the future.”
Jacqui studied Company Law and Business Management at Technical College before pursuing a PA career working in London within the shipping and airline industries. She then took up employment abroad to gain a working knowledge of the French language before returning to the UK to work in retail management. In the early years of marriage to Tony she ran a payroll business from home whilst raising their young family. Jacqui then assisted Tony in creating and building up Swiss Time Services where she continues to work today as a Director and Company Secretary.
“In the 1970’s there wasn’t the wealth of career opportunities available to women that we have today so I followed a career path that I felt would offer me a broad spectrum of experience which would help me to achieve my ambition of running my own business. Tony also shared the same goal so drawing on the experience we had each gained in our respective careers we created Swiss Time Services, initially running it alongside our own full-time jobs and family commitments. The early years of Swiss Time Services were very challenging, but we work well together as a team and have successfully overcome all the challenges set before us along the way. Now we are being rewarded for our efforts by watching the Company continue to gather pace and move forward. Whilst investment in new equipment and technology is key, none of our progress would be possible without the support and dedication of our fellow Directors, Managers and staff, some of whom have been with us for over 20 years.”
Richard WhiteTechnical Director
Richard White started as a watchmaking apprentice in 1990 working for a regional Omega Service Centre in Essex. Learning his trade Richard showed early natural ability and soon graduated from carrying out partial repairs to quartz servicing and eventually on to mechanical watches including automatic and pillar wheel Omega chronographs. In 1993 Richard joined Swiss Time Services as a watchmaker and in 1998 became a director of the company. In 2006 due to changes in the market and customer demand a sub division of STS was formed to carry out non-Omega repairs, Richard as Technical Director oversaw the running of this new division and so Swisstec was born. Today Richard is personally accredited by many Swiss Watch Houses ranging from Omega to Carl F Bucherer and Maurice Lacroix and is the guardian of our technical standards.
“I have seen the business grow and develop a lot since I first started at STS in 1993. When I first started it was just Tony and myself at the bench carrying out all aspects of the work required, today we employ over 20 technical staff with several specialists such as polishers’ partial repairers and vintage watchmakers. I am pleased to say the volume of work from then to now has never diminished and only increased in volume. In the early days we specialised almost solely in Omega watches but in 2006 we were approached by The Ball Watch Company and we became the official UK service centre. Over the years we have increased the number of Swiss brands we provide aftersales support to and I have been fortunate to visit their workshops and receive their accreditation. Watchmaking is a field that is always evolving and I continue to learn new skills and techniques with each company we partner and enjoy the challenges each new brand brings.”
Nick TowndrowCommercial Director
Nick Towndrow studied horology at the Birmingham School of Jewellery and on graduation went to work as an apprentice and production watchmaker at Rolex UK. From there he worked as a watchmaker in the retail sector of the industry before joining the management team at Swatch Group UK LTD, which eventually took him to Switzerland working for Blancpain and La Montres Hermes. On returning to the UK he ran the Aftersales Service for Breitling UK and Bremont Watches before joining SWISS TIME SERVICES LTD as commercial director in April 2018. He was also the founder of the British School of Watchmaking the UK’s only WOSTEP accredited training school.
“I’m very fortunate that the career I have is one which I love and still fascinates me after over 30 years in the industry. Watchmaking historically is an English profession which in terms of manufacturing we lost to the Swiss during the two world wars. The skilled personnel however required to produce new and innovative watchmaking like Dr Daniels Coaxial escapement has continued in the UK and like many areas of micro and macro engineering offers great career opportunities. As the UK’s largest independent workshop working with over a dozen Swiss brands, we offer a unique multi-brand experience with a clear career path from apprentice to working on grand complications such as perpetual calendars. I look forward to working with the next generation of watchmakers and learning from them in the future, without them our business cannot continue to grow and develop”.