For customers who are unable to bring their watches in to us personally, the safest and most secure way of sending your watch to us is by post. We would recommend you send all watches and packages to us via Royal Mail Special Delivery and ensure they are insured for the correct amount. Wrap your watch in a protective layer of bubble-pack or similar material, pack inside a small box and place in a Special Delivery bag as supplied by your Post Office. Please also enclose a covering letter with your watch detailing your name, address and repair instructions.

The Royal Mail Special Delivery service has a unique tracking number which can trace the movement of your watch until it reaches it's destination. This can be done via Royal Mail's online service.